Shipping policy

SNUPAK ships internationally and works with third-party fulfillment and logistics partners to process, package, and deliver customer orders.

By placing an order with SNUPAK, you acknowledge and agree to this Shipping Policy, subject to any mandatory rights provided to you under applicable law.

1. ORDER PROCESSING
Once your order has been successfully placed and payment has been confirmed, it will be sent to our fulfillment process for preparation.

Orders are processed through our fulfillment partners, which handle inventory, picking, packing, and shipment preparation.

Processing times may vary depending on:

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Product availability
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Pre-order status
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Order volume
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Manufacturing schedules
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Warehouse capacity
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Holidays
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Public holidays
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Promotional periods
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Other circumstances affecting fulfillment
Once your order has been shipped, you will generally receive a shipping confirmation and tracking information where available.

2. PRE-ORDERS
Products offered as pre-orders may have an estimated fulfillment or shipping date displayed on the relevant product page or during checkout.

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Pre-order dates are estimates and are not guaranteed unless expressly stated otherwise.
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Manufacturing, quality control, packaging, warehouse receiving, customs, transportation, carrier capacity, and other circumstances may affect the actual fulfillment date.
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If a significant delay occurs, we will provide customers with appropriate information and any cancellation or refund rights required by applicable law.
3. SHIPPING DESTINATIONS
SNUPAK may ship to customers internationally.

Available destinations may depend on:

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Carrier availability
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Local regulations
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Customs requirements
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Product restrictions
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Shipping routes
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Service availability
Some countries, territories, remote areas, or addresses may not be serviceable at all times.

If we are unable to ship an order to the address provided, we will contact you regarding the available options.

4. SHIPPING METHODS
Shipping methods available at checkout may vary depending on the destination, package dimensions, weight, carrier availability, and other logistical factors.

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Available services may include standard and expedited shipping options.
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Different shipping methods may have different costs and estimated transit times.
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The available shipping options and applicable shipping charges will generally be displayed at checkout.
5. SHIPPING AND DELIVERY TIMES
Shipping and delivery times may vary depending on the destination, shipping method, carrier, order volume, product availability, customs processing, and other logistical factors.

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Where available, an estimated delivery timeframe and available shipping options will be displayed during checkout.
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Any delivery timeframe provided by SNUPAK is an estimate unless expressly stated otherwise and is not guaranteed.
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For pre-orders, the estimated fulfillment timeframe will be communicated on the relevant product or pre-order page.
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Actual delivery times may vary due to circumstances outside SNUPAK's reasonable control.
6. SHIPPING DELAYS
SNUPAK is not responsible for delays caused by circumstances outside our reasonable control, including:

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Customs processing
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Carrier delays
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Weather
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Natural disasters
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Transportation disruptions
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Strikes
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Public holidays
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Peak-season shipping volumes
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Incorrect or incomplete addresses
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Government restrictions
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Security events
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International transportation disruptions
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Manufacturing or supplier delays
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Other circumstances outside our reasonable control
Where we become aware of a significant delay, we will make reasonable efforts to provide relevant information.

7. TRACKING
Where tracking is available, tracking information will generally be provided after your order has been dispatched.

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Tracking information may take some time to become active after the package has been handed to the carrier.
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Once tracking information has been provided, customers can use the applicable carrier's tracking system to monitor shipment progress.
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SNUPAK is not responsible for temporary tracking interruptions, delayed tracking updates, or technical errors in third-party tracking systems.
8. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address at checkout.

This may include:

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Full name
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Street address
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Apartment or unit number
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City
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State or region
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Postal code
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Country
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Telephone number where required by the carrier
If an incorrect or incomplete address is provided, the shipment may be delayed, returned, or delivered incorrectly.

Please contact us as soon as possible if you realize that your shipping information is incorrect.

Once an order has been dispatched, we may not be able to change the delivery address.

9. FAILED DELIVERY
If a delivery attempt fails because the recipient is unavailable, the address is incorrect, the package cannot be accessed, or the carrier is unable to complete delivery, the carrier may attempt redelivery or return the package.

Additional shipping or return costs may apply where the failed delivery resulted from information or actions attributable to the customer, to the extent permitted by applicable law.

10. LOST SHIPMENTS
If tracking indicates that an order has been delivered but you have not received it, please contact us as soon as reasonably possible.

We may investigate the shipment with the applicable carrier and fulfillment provider.

We may request:

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Order number
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Tracking number
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Delivery address
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Confirmation that the package was not received
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Other information reasonably necessary to investigate the claim
Resolution may depend on the carrier investigation, available shipping protection, and applicable law.

11. DAMAGED SHIPMENTS
If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials.

Contact SNUPAK as soon as reasonably possible and provide:

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Order number
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Photos of the outer packaging
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Photos of the shipping label
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Photos of the damaged product
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A description of the damage
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Video evidence where reasonably requested
Keeping the original packaging may be necessary for a carrier investigation.

Damage claims will be reviewed in accordance with our Refund & Return Policy and applicable law.

12. CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, or other fees imposed by the destination country.

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These charges are generally determined by the destination country's authorities and are outside SNUPAK's control.
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Unless expressly stated otherwise at checkout, the customer may be responsible for applicable customs duties, taxes, and import-related charges.
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SNUPAK cannot guarantee that a shipment will not be subject to customs charges.
13. CUSTOMS DELAYS
International shipments may be delayed while being processed by customs authorities.

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Customs processing times vary by country and shipment.
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SNUPAK does not control customs authorities and cannot guarantee how long customs clearance will take.
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Customs delays generally do not qualify as a shipping defect or manufacturing defect.
14. REFUSED SHIPMENTS
If a customer refuses delivery because of customs charges, import duties, taxes, or other fees, the shipment may be returned to the sender.

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Any refund in this situation will be handled in accordance with our Refund & Return Policy and applicable law.
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Original shipping costs, return shipping costs, customs charges, and other non-recoverable costs may be deducted from any refund where permitted by applicable law.
15. SHIPPING COSTS
Shipping costs vary depending on:

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Destination
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Package weight
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Package dimensions
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Shipping method
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Carrier
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Delivery location
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Service level
The applicable shipping cost will generally be displayed at checkout.

Promotional shipping offers may be subject to additional conditions.

16. MULTIPLE ITEMS AND SPLIT SHIPMENTS
Orders containing multiple products may, in certain circumstances, be shipped together or separately.

This may occur because of:

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Inventory availability
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Warehouse location
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Product availability
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Operational requirements
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Carrier limitations
If an order is shipped in multiple packages, customers may receive multiple tracking numbers.

A split shipment does not necessarily mean that any item is missing from the order.

17. FULFILLMENT PARTNERS
SNUPAK uses third-party fulfillment and logistics providers to store inventory, prepare orders, package products, and arrange delivery.

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Our fulfillment partners may operate warehouses in different countries and may use different shipping carriers depending on the destination and shipping service selected.
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Our fulfillment network may change over time as SNUPAK expands its operations.
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The fulfillment provider may select or recommend an appropriate carrier based on destination, product characteristics, shipping cost, service level, and availability.
18. DELIVERY CONFIRMATION
A shipment may be considered delivered when the applicable carrier's tracking system records the shipment as delivered.

If you believe a package marked as delivered has not been received, please contact us promptly so that we can investigate the issue.

We may work with the carrier or fulfillment provider to determine the status of the shipment.

19. PRE-ORDER SHIPPING
For pre-orders, shipping generally begins after the product has completed manufacturing, quality control, fulfillment preparation, and warehouse processing.

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The date shown on the website for a pre-order is an estimate unless expressly stated otherwise.
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Customers will generally receive tracking information once the order has been dispatched.
20. CHANGES TO SHIPPING INFORMATION
If you need to change your shipping address after placing an order, contact SNUPAK as soon as possible.

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We will make reasonable efforts to update the address before fulfillment.
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However, once an order has entered fulfillment or been dispatched, changes may no longer be possible.
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If an address change results in additional shipping charges, those charges may be payable by the customer where permitted by applicable law.
21. SHIPPING RESTRICTIONS
Certain destinations may have restrictions on products, materials, packaging, or shipping methods.

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SNUPAK reserves the right to refuse or cancel an order where shipment to the destination is not reasonably possible or permitted.
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If an order is cancelled because we cannot legally or reasonably ship the product to the destination, any applicable refund will be processed in accordance with our Refund & Return Policy and applicable law.
22. DELIVERY ESTIMATES ARE NOT GUARANTEES
Any shipping or delivery timeframe displayed on our website, at checkout, in marketing materials, or in communications is an estimate unless expressly identified as a guaranteed delivery commitment.

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SNUPAK is not responsible for delays outside our reasonable control.
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Nothing in this section limits any rights you may have under applicable consumer-protection laws.
23. CONTACT US
If you have questions about your shipment, tracking information, delivery, or shipping charges, please contact SNUPAK through the contact information provided on our website.

When contacting us regarding an order, please provide your order number so that we can assist you more efficiently.

24. POLICY CHANGES
SNUPAK may update this Shipping Policy from time to time.

The version applicable to your order will generally be the version published at the time of purchase, except where changes are required by applicable law.

SNUPAK

Storage accessory only.

SNUPAK does not sell, manufacture, distribute, or supply nicotine products, tobacco products, nicotine pouches, or other regulated substances.